Tails of Hawai’i FAQ Page
My pet has never stayed overnight before. Do you have any tips?
The more familiar your pet is with our facility, the better they will do. Plan on bringing your pet a few times for doggie daycare or day lodging to ensure they are accustom to our daily routine. Spending time with your pet helps us bond with them and understand their needs. The pets that normally do the best are the regular daycare dogs that come 1-2 times a week. We provide all of your pets comforts and toys, Feel free to call and check in on your pooch anytime during their stay.
What vaccines are necessary?
All pets must have veterinary proof of vaccination administration.
Dogs need the following:
DA2PPHL(Distemper, Adeno virus, Hepatitis, Parvo, Para-influenza, Leptospirosis )- current on veterinary certificate Bordetella(Canine Cough)- current within the last 6months. Bordetella is usually valid for 1year, however due to different products potency range we recommend a 6month boost. Your veterinarian understands your pets health best should he decline a booster we understand! We will ask you to sign a waiver of understanding that eligibility for Healthy Tails Warranty (HTW) will be limited. All vaccines must be administered 10 days before arrival to be eligible for HTW
FVRCP and Feline Leukemia- current on veterinary records Flea & Tick Prevention- Veterinary grade residual flea and tick prevention must be on board with in the last month. TOH recommends avoiding Frontline as we have experienced multiple reactions to the product.
Whats the check in procedure and times of pick up and drop off?
Check in for Playcare
Full Days and Morning Half Day Session between 7:00 am and 8:30 am
Afternoon Half Day Session between 12:30 am to 1:30pm.
Additional fees may be added for late or early check ins or outs.
Check in for Lodging
8:30 to 10:30 am and again from 12:30 to 2:30 pm.
During peak times check in times will be scheduled to keep our lobby safe for our guests. Check in usually takes about 10 -15min to process, ensuring your precheck form has been submitted online helps. Please have all medication labeled and meals pre-bagged to help simplify the process of checking in.
Collecting your pet at the end of his stay is usually quick. Please indicate the time you anticipate arriving so we can ensure your pet is ready to go home. Feel free to text 15-20 min before you arrive. We don’t have control of how busy our lobby gets so please bear with the staff if there is a wait.
Pet pick up time is as follows
Lodging– 6:30 am to 8:30 am with no additional charge
8:30 to 10:30 am $15 holding fee applies unless a groom is done.
12:30 to 6:30pm $30 ($15 with groom) holding fees apply
All Sunday pick ups must be done by 3:00pm
Daycare– Half Day Morning 12:00 pm to 1:00pm
Half Day Afternoon 5:30pm to 6:30 pm
What things do I need to bring for my pet’s stay?
Comfort, wellness and exercise bring balance to your pets stay. We provide all your pet needs with the exception of meals. Here is a list of what to and not to bring for lodging:
- PERSONAL COMFORTS– a mattress and fuzzy blanket are provided for each guest, toys, bowls, leashes and collars are also provided. We out source laundry services for sanitation of dishes, toys and bedding. We ask that you refrain from bringing these items. Should you want to leave a towel or shirt with your scent please plan to donate it at the end of your pets stay.
- MEALS– please provide your pets meals portion out into 2 daily meals for each day, plus 2 extra meals. Meal consuption is tracked daily. We accept treats, canned, frozen and refridgerated foods. We do charge $3 per day to pre-bag food.
- MEDICATION– Tails is able to administer most medications. Medication dosages are scheduled and tracked. Should your pet require more than 3 medications or administration times outside of our scheduled feedings, fees may be applied. Please bring medication in its original container with directions. It is important for us to know the name of the medication, dosage amount and special instructions.
Can you give my pet their medications?
Sure, please bring it in the original packaging. If prescription, please have in labeled bottle with the directions from the veterinarian. TOH will administer up to three medications during feeding times additional doses may be subject to a $2.50 charge per day per medication.
Lets face it waiting sucks! Our lobby does get rather busy at times and wait times are inevitable. We appreciate patience and understanding, our first job is to keep all pets safe and too many pets in a confined area, who are excited to see their families can get hairy.(No pun intended!) Also our staff is well versed in each pets personality, you may arrive first to pick up your pet and another pet gets brought up before yours. The reason may be that we are trying to minimize the risk of a pet reacting to another or your dog may have jumped in the pool right before you came and we need to dry her off.
What is a Healthy Tails Warranty (HTW)?
This is a program that will cover up to $500 of veterinary expenses if your pet should get sick or have an injury during their lodging stay. The cost is built in to your pets stay.
*Exceptions to this coverage are 1) pre-existing health conditions; 2) injury, illness or death resulting from incidents occurring before arrival; 3) injuries sustained from another family pet while boarding or playing together; and 4) gastric dilatation-volvulus (Bloat) 5) Vaccinations must be administered at least 10 days prior to arrival. 6) Pets that have not received Bordetella at least 10 days prior to arrival and show signs of upper respiratory infection will not be covered.
What is the payment and cancellation policy?
Payment is easy if you place a credit card on your profile we will automatically charge you upon picking up your pet. If you prefer not to place a card on file give yourself a little extra time at check in to process your charges. Cancellations or changes on pets visit will require a 72 hour (7 days peak season) notice. We do require a nominal deposit for each booking it helps keep order and predictability in our schedule. Deposits are $40 or 10% of the total of nights charged. Deposits paid on timely cancellations will be retained as credit all others will be forfeited.